Shipping policy
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Times & Destinations
We ship worldwide, including the EU, the United States, and other international destinations. Estimated delivery time after dispatch is 7–14 business days.
Please note that delivery times are estimates and may vary due to customs clearance, high demand, or postal delays beyond our control.
Shipping Costs
- FREE shipping on all orders over €50.
- Orders under €50: a flat shipping rate between €5 and €10 applies, calculated at checkout based on destination.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 3 business days for the tracking information to become active.
Customs, Duties & Taxes
Some orders may be shipped from international warehouses. Depending on your country, your order may be subject to import duties or taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs processing.
Delayed or Lost Orders
If your order hasn't arrived within 30 business days of the estimated delivery date, please contact us at [your email] and we'll do our best to resolve the issue.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address.
Contact
If you have any questions about your order or shipping, feel free to reach us at [zoompaws254@gmail.com].
Thermabeam SRL · [53234347] · [Strada TECUCI, Nr. 211, Bl. M7,Scara 3,Etaj 2, Ap. 48